Amazon Reimbursements: Superior Success & Best Rates
Empower your Amazon business with unparalleled recovery rates, celebrated by the top 2 global Amazon sellers. Our 98% success benchmark, coupled with strategic partnerships with Amazon, ensures you receive the market’s best rates, comprehensive audits, and coverage across a wide array of case types. With dedicated specialists and transparent, real-time analytics, we offer the ultimate safeguard for your profits and a seamless path to financial recovery.
Reduce your Amazon losses to a minimum with a 98% success rate!
Unlock Your Amazon Business Potential
with Eva FBA Reimbursement
Effortless Loss Recovery
Streamlined Transit Loss Coverage
Seamless Returns Management
Optimized Shipment Handling
Automated Damage Detection
Fee Management Expertise
Transparent Process
Customized Reports
FBA Reimbursement Case Types & Proficiency
Inbound Shipments
- NEW! Cancelled Shipments
- Lost Items During Shipment
Lost in Warehouse
- Inventory Recovery
- Reimbursement Adjustments
Damaged in Warehouse
- Reimbursement Adjustments
- Damaged in Transit
- Distributor Damages
Customer Returns
- Refunded But Not Returned
- Overpaid & Wrong Item Returns
- Replacement Issues
- Wrong Orders
Customer Service Issues
- 12 Reasons for Sellers
- Readjustments & Reconciliations
Pick and Pack & Storage Fees
- Overcharge Issues
- Fee Management & Calculations
Measurement Issue
- Remeasurement & Reimbursement
- Measurement Handling & Tracking
NEW! Outbound
- Case Management
- Adjustment of the Inventory
Store Level Visibility
Get a birds-eye view of your store’s historical sales & profit analytics, inventory health and advertising performance. Save hours of time compiling reports, avoid extra fees & optimize your operations in a few clicks.
Product Level Visibility
Get a detailed view of your ASIN’s historical sales & profit analytics, pricing adjustments, inventory health and advertising performance. Seamlessly calculate & monitor each product’s fees, expenses & costs in easy-to-understand dashboards.
Daily Sales Visibility
Eva analytics helps you easily visualize your daily sales, advertising & profit data. The platform uses this data along with demand, trends, category, seasonality & inventory levels to deliver next-best actions to increase revenue and profitability.
Operational Visibility
With Eva Analytics you get easily accessing insights on sales, profit, inventory, and advertising performance. It saves time, minimizes fees, and offers actionable data for revenue and profitability optimization
User-Friendly Dashboards
Get access to easy-to-understand dashboards & reports that provide clear reporting on reimbursement claims.
Straightforward Case Resolution
View a list of resolved cases by date, provider & by ASIN number. Easily export, sort & filter your financial data.
Filter By Value & Quantity
Determine which products you have are being reimbursed the most by both value & quantity.
Reimbursement Case Reason
You’ll see a pie chart on your reimbursement cases and you can check all your cases reason by reason.
Simple Steps to Success
2
Reach out to us for a complimentary audit for your potential recovery.
3
Our reimbursement managers and specialized team will start working on your success!
Drive Your Business Forward with Precision!
Store Insights
Product Analytics
Daily Performance
Operational Efficiency
Intuitive Dashboards
Efficient Case Resolution
Reimbursement Analysis
Case Reason Breakdown
Frequently Asked Questions
When selling on Amazon, your products can suffer damage or loss, and this isn’t limited to just within the warehouse. During shipment, your items can get lost or damaged, or you may encounter similar scenarios. In such cases, as per FBA policy, Amazon is responsible for the fate of these products. However, while Amazon does open reimbursement cases itself, this process can be both lengthy and may not always lead to resolution. Therefore, trained reimbursement managers and AI software are involved in opening, monitoring, and resolving these cases in the reimbursement department.
Once you apply for Eva, our reimbursement department will reach out to you and provide instructions about the process. During this process, you can also ask specific questions to the reimbursement manager assigned to you.
By the end of each month, only the amounts of successfully opened cases are calculated, and then added to your invoice separately according to reimbursement commission rate which is 11% . Apart from that, there is no subscription fee.
Yes, you can! Since stores are added on an account basis, you can add as many stores as you want.
Certainly, you can! Our reimbursement managers can offer comprehensive details through the reimbursement reports. Additionally, you can request specific reports related to reimbursement directly from the reimbursement managers.
Once you apply for the reimbursement service, we analyze your store and potential eligible cases. This process involves examining 18 months of data to ensure no opportunity for reimbursement is overlooked.
We utilize AI technology to track the cases. Under the supervision of reimbursement managers, we prioritize your needs and the requirements of the cases. Once approved, we maintain a list of them and send you reports.
Yes, you can! We offer a standalone option under our pricing page and it’s only 15% commission rate. However, opting for the reimbursement service along with the platform subscription provides significant advantages, as the reimbursement fee rate decreases to 11%.
