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Amazon Reimbursements: Superior Success & Best Rates

Empower your Amazon business with unparalleled recovery rates, celebrated by the top 2 global Amazon sellers. Our 98% success benchmark, coupled with strategic partnerships with Amazon, ensures you receive the market’s best rates, comprehensive audits, and coverage across a wide array of case types. With dedicated specialists and transparent, real-time analytics, we offer the ultimate safeguard for your profits and a seamless path to financial recovery.

Profit Analytics $25/Mo – Unlimited Features – 11% Reimbursement Recovery Fee
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Amazon Freight Partner
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Reduce your Amazon losses to a minimum with a 98% success rate!

Unlock Your Amazon Business Potential
with Eva FBA Reimbursement

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Effortless Loss Recovery

Our experts handle claims, and you focus on sales. Reclaim lost profits with 24/7 support and AI integrated software.
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Streamlined Transit Loss Coverage

We provide coverage and supervision for items lost in transit, ensuring swift reimbursement processing.
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Seamless Returns Management

Trust us to recover losses from customer returns at a rate of 98%, eliminating worries about discrepancies.
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Optimized Shipment Handling

Minimize losses with Eva Reimbursement, especially if you’re partnering with Amazon Partnered Carriers.
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Automated Damage Detection

Our software identifies losses and damages daily, ensuring prompt reimbursements.
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Fee Management Expertise

We detect and rectify FBA fee errors, boosting your bottom line.
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Transparent Process

Track reimbursement cases in real time and access detailed analytics whenever needed.
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Customized Reports

Transparency is important. So, you can request any report you want at any time

FBA Reimbursement Case Types & Proficiency

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Inbound Shipments

  • NEW! Cancelled Shipments
  • Lost Items During Shipment
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Lost in Warehouse

  • Inventory Recovery
  • Reimbursement Adjustments
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Damaged in Warehouse

  • Reimbursement Adjustments
  • Damaged in Transit
  • Distributor Damages
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Customer Returns

  • Refunded But Not Returned
  • Overpaid & Wrong Item Returns
  • Replacement Issues
  • Wrong Orders
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Customer Service Issues

  • 12 Reasons for Sellers
  • Readjustments & Reconciliations
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Pick and Pack & Storage Fees

  • Overcharge Issues
  • Fee Management & Calculations
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Measurement Issue

  • Remeasurement & Reimbursement
  • Measurement Handling & Tracking
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NEW! Outbound

  • Case Management
  • Adjustment of the Inventory
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Store Level Visibility

Get a birds-eye view of your store’s historical sales & profit analytics, inventory health and advertising performance. Save hours of time compiling reports, avoid extra fees & optimize your operations in a few clicks.

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Product Level Visibility

Get a detailed view of your ASIN’s historical sales & profit analytics, pricing adjustments, inventory health and advertising performance. Seamlessly calculate & monitor each product’s fees, expenses & costs in easy-to-understand dashboards.

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Daily Sales Visibility

Eva analytics helps you easily visualize your daily sales, advertising & profit data. The platform uses this data along with demand, trends, category, seasonality & inventory levels to deliver next-best actions to increase revenue and profitability.


Operational Visibility

With Eva Analytics you get easily accessing insights on sales, profit, inventory, and advertising performance. It saves time, minimizes fees, and offers actionable data for revenue and profitability optimization

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User-Friendly Dashboards

Get access to easy-to-understand dashboards & reports that provide clear reporting on reimbursement claims.

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Straightforward Case Resolution

View a list of resolved cases by date, provider & by ASIN number. Easily export, sort & filter your financial data.

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Filter By Value & Quantity

Determine which products you have are being reimbursed the most by both value & quantity.

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Reimbursement Case Reason

You’ll see a pie chart on your reimbursement cases and you can check all your cases reason by reason.

Our Easy To Follow Process​

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Claim Your Tailored Roadmap

Our experts will analyze your business and craft a profitable growth plan.

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Plan Your Kickoff

Our brand managers and specialized team will start working on your success!

Get A Free Reimbursement Audit

Reach out to us for a complimentary audit for your potential recovery.

Plan Your Kickoff

Our reimbursement managers and specialized team will start working on your success!

Drive Your Business Forward with Precision!

Store Insights

Easily access comprehensive historical sales, profit, inventory, and advertising analytics to optimize operations and save time.

Product Analytics

Detailed analytics for individual products, including sales history, pricing adjustments, and advertising performance, all presented in user-friendly dashboards.

Daily Performance

Visualize daily sales, advertising, and profit data to make informed decisions based on demand, trends, and inventory levels for revenue optimization.

Operational Efficiency

Gain insights into sales, profit, inventory, and advertising performance to save time, minimize fees, and optimize revenue.

Intuitive Dashboards

Access clear and easy-to-understand dashboards and reports for transparent reporting on reimbursement claims.

Efficient Case Resolution

Streamline case resolution with sortable and filterable financial data, including resolved cases by date, provider, and ASIN number.

Reimbursement Analysis

Identify products with the highest reimbursement value and quantity through straightforward filtering options.

Case Reason Breakdown

View reimbursement case reasons through an intuitive pie chart, providing clear insights into reimbursement issues.

Frequently Asked Questions

When selling on Amazon, your products can suffer damage or loss, and this isn’t limited to just within the warehouse. During shipment, your items can get lost or damaged, or you may encounter similar scenarios. In such cases, as per FBA policy, Amazon is responsible for the fate of these products. However, while Amazon does open reimbursement cases itself, this process can be both lengthy and may not always lead to resolution. Therefore, trained reimbursement managers and AI software are involved in opening, monitoring, and resolving these cases in the reimbursement department.


Once you apply for Eva, our reimbursement department will reach out to you and provide instructions about the process. During this process, you can also ask specific questions to the reimbursement manager assigned to you.

By the end of each month, only the amounts of successfully opened cases are calculated, and then added to your invoice separately according to reimbursement commission rate which is 11% . Apart from that, there is no subscription fee.

Yes, you can! Since stores are added on an account basis, you can add as many stores as you want.

Certainly, you can! Our reimbursement managers can offer comprehensive details through the reimbursement reports. Additionally, you can request specific reports related to reimbursement directly from the reimbursement managers.

Once you apply for the reimbursement service, we analyze your store and potential eligible cases. This process involves examining 18 months of data to ensure no opportunity for reimbursement is overlooked.

We utilize AI technology to track the cases. Under the supervision of reimbursement managers, we prioritize your needs and the requirements of the cases. Once approved, we maintain a list of them and send you reports.

Yes, you can! We offer a standalone option under our pricing page and it’s only 15% commission rate. However, opting for the reimbursement service along with the platform subscription provides significant advantages, as the reimbursement fee rate decreases to 11%.

Start Growing Today

Unlock the path to maximize your potential and embrace
 a future of profitability and innovation with Eva.