Eva Amazon Care Management
Total Account Health & Catalog Protection
Your Amazon business is only as strong as your Account Health Rating. One policy violation, a suppressed listing, or a complex catalog error can halt your revenue overnight. Dealing with Seller Support is often a black hole of wasted time and generic responses. Eva Amazon Care Management provides the operational armor your brand needs. We take full ownership of your account health, catalog stability, and case management, ensuring you stay compliant, active, and focused on growth, not troubleshooting.
The Problem with Managing Amazon Operations
The "Seller Support" Loop:
You waste hours (or days) going back and forth with support bots and Tier 1 agents, receiving copy-paste answers that never resolve the root cause.
Catalog Erosion:
Listings get suppressed due to obscure flat file errors (like 8541 or 8572), broken variations, or attribute conflicts, causing invisible revenue leaks.
Compliance Minefields:
Navigating “Dangerous Goods” (Hazmat) reviews, GTIN exemptions, and sudden policy violations requires technical expertise that most internal teams lack.
Suspension Anxiety:
A sudden drop in your Account Health Rating (AHR) leaves you scrambling to write appeals, often making the situation worse with the wrong documentation.
Eva’s Care Management Advantage
Full Case Ownership:
We don’t just “advise” on cases; we handle them. With up to 15 hours of dedicated monthly case management, we communicate with Amazon on your behalf, escalating issues to internal teams until they are resolved.
Technical Catalog Mastery:
Our team speaks the language of Amazon’s backend. We fix complex flat file errors, repair broken parent-child relationships, and handle Brand Registry updates that regular support can’t figure out.
Proactive Health Monitoring:
We monitor your Account Health Rating and performance notifications daily. We identify potential defects and address them before they turn into suspensions or blocked listings.
Operational Continuity:
From Hazmat clearance to inventory replenishment reporting, we handle the operational grit so your internal team can focus on strategy and marketing.
The Three Pillars of Account Stability
Account Health
& Compliance:
We provide end-to-end protection, managing policy violations, defect removal, and drafting expert Plans of Action (POA) for reinstatement to prevent and resolve suspensions.
Catalog &
Listing Technicals:
We resolve the technical errors that kill sales. This includes fixing matching errors (8541/8572), optimizing variation structure (parentage), and correcting ASIN contributions.
Brand &
Registry Operations:
We safeguard your brand identity, handling GTIN exemption requests, Brand Registry role updates, and category management to ensure your products are indexed correctly.
| Capability | Standard VA / In-House Team | Eva Care Management Solution |
|---|---|---|
| Case Handling | Reactive, often stuck in loops | Expert ownership & escalation (15 hrs/mo) |
| Technical Depth | Basic UI editing | Advanced Flat File & Attribute Fixes |
| Crisis Management | Panic / Guesswork Appeals | Proven Reinstatement Strategies |
| Primary Goal | Maintenance | Operational Stability & Risk Mitigation |
Ready to Secure Your Amazon Business?
Stop fighting with Seller Support and start protecting your revenue.
Frequently Asked Questions
We handle the most frustrating technical errors on Amazon. This includes Error 8541 (Matching conflicts), Error 8572 (GTIN/UPC issues), broken parent/child variations, stranded inventory, and “Search Suppressed” listings due to missing attributes.
Yes. If your account or a specific listing is suspended, our team drafts the Plan of Action (POA) and manages the appeal process. We use proven methodologies to address the root cause and communicate effectively with Amazon’s Performance Team.
The service includes up to 15 hours of active case management per month. This is typically sufficient for handling the operational needs and support tickets of even large, complex accounts.
Yes. We assist with the classification and documentation required for Dangerous Goods reviews. We ensure the Safety Data Sheets (SDS) are uploaded correctly to get your inventory released and sellable as quickly as possible.
