Audit Your Invoices. Reclaim Your Revenue. Close the Gap.
Selling directly to Amazon (1P) or major retailers brings massive volume, but it comes with a “hidden tax”: Revenue Leakage. Retailer receiving systems are notorious for errors, claiming they received fewer units than you shipped. Furthermore, complex compliance rules trigger automated chargebacks that silently erode your margins.
Eva brings forensic precision to your Vendor account. We act as your external auditor, cross-referencing your Purchase Orders (POs), Invoices, and Proof of Delivery (POD) documents. We identify erroneous deductions across 100+ discrepancy types and dispute them on your behalf, ensuring you are paid for every unit you manufacture and ship.
The most common profit killer. You ship 1,000 units, but the retailer receives 950. They automatically deduct the cost of the “missing” 50 units. Without a dispute, that revenue is gone forever.
You are fined for non-compliance whether it’s an ASN (Advance Shipment Notice) error, a labeling issue, or a routing violation. These fines often trigger automatically, even when you are not at fault.
If the price on your invoice doesn’t perfectly match the price on the PO (even by a penny), the retailer pays the lower amount or rejects the invoice entirely.
Promotional allowances, freight allowances, and Co-op fees are often calculated on the wrong base volume, leading to over-deductions that are difficult to track manually.
We don’t choose between Search and AI; we win both. We blend high-intent keyword integration for the A10 algorithm with conversational, structured content for Amazon Rufus.
Our experts restructure your product data from bullets to backend attributes to ensure clear, concise “product definitions” that Rufus can easily read, process, and recommend to shoppers.
We move beyond simple keywords. We analyze “question-style queries” (AEO) to understand why a customer is buying, ensuring your listing answers their specific needs before they even click.
We go deep into the backend. We fix parentage/variation structures, resolve suppression issues, and monitor organic indexing to ensure your visibility is technically flawless.
Vendor disputes require “smoking gun” documentation. We manage the retrieval and organization of signed Bills of Lading (BOLs) and carrier manifests (PODs), building a bulletproof case for every claim.
Retailers have strict windows for disputing shortages (often Settlement Date + 30-90 days). Our system prioritizes aging invoices to ensure you don’t lose money to expired claim windows.
We understand the delicacy of the 1P relationship. Our dispute process is professional, data-driven, and polite. We recover funds without damaging your standing with your Vendor Manager.
Internal Finance Team
Audit Scope
Manual / Spot Checks
100% of POs and Invoices
Discrepancy Types
Focus on Top 5
Audits 100+ Deduction Codes
Document Mgmt
Manual POD Retrieval
Automated Evidence Matching
Shortage Claims
Often written off as “cost of business”
Aggressive Recovery Strategy
Chargeback Analysis
Reactive (paying the fine)
Proactive (Reversal + Root Cause)
Cost Model
Overhead / Salary
Performance Based (No Recovery, No Fee)
FBA (3P) is about inventory you own that is lost in the warehouse. Vendor (1P) recovery is about Invoice Deductions. In Vendor Central, you sold the inventory to the retailer. We are disputing the fact that they underpaid your invoice due to claims of shortages, pricing errors, or compliance fines.
Yes. We handle operational chargebacks including ASN errors, Routing Violations, Labeling issues, and On-Time (OTIF) penalties. We investigate whether the fine was valid. If the receiving data contradicts the fine (e.g., they claimed late delivery, but the carrier stamp shows on-time), we successfully reverse it.
For Shortage Claims, the Proof of Delivery (POD) is critical. You will need to provide us with access to your carrier portal or digital copies of signed BOLs. Our team organizes these documents to prove to the retailer that the goods were physically delivered.
No. Disputing financial errors is a standard accounting practice in the wholesale world. As long as the disputes are backed by data and evidence (which Eva ensures), it is viewed as a healthy business process. In fact, failing to dispute these creates a precedent that their errors are acceptable.
Like our other recovery services, Eva Vendor Recovery is performance-based. We charge a commission only on the funds we successfully recover and see credited back to your account. There is no financial risk to you.
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