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Understanding Amazon Vendor Chargeback and Funds Recovery

Understanding Amazon Vendor Chargeback and Funds Recovery


Navigating the world of Amazon vendor chargebacks and funds recovery can be a daunting task.

Many vendors find themselves overwhelmed by the complexities and hidden costs associated with Amazon’s vendor central operations.

This comprehensive guide will delve into the intricacies of chargebacks and shortages, offering practical solutions and insights to help vendors recover lost funds and optimize their business strategies.

Plus, we’ll explore how Eva Commerce’s AI-powered platform can be a game-changer for your Amazon business.

Understanding Amazon Vendor Chargebacks

Chargebacks are non-compliant fees imposed by Amazon when vendors fail to meet specific requirements. These fees can quickly add up, creating significant financial burdens.

Common types of chargebacks include:

  • PO On-Time Accuracy: Penalties for not meeting purchase order deadlines.
  • ASN Accuracy: Advanced Shipment Notice errors, such as incorrect or incomplete information.
  • Labeling Issues: Problems with product labeling, including missing or incorrect labels.
Here's An Illustration Showing Different Types Of Amazon Chargebacks

Shortages: Inventory and Pricing

Shortages occur when there’s a discrepancy between the inventory shipped and the inventory received by Amazon. This can be due to:

  • Inventory Shortages: When Amazon claims they did not receive the full quantity shipped.
  • Pricing Shortages: When Amazon pays less than the agreed-upon price.

Shortages are often the result of Amazon’s automated receiving process, which can lead to errors.

Here's A Flowchart Illustrating The Process Of Inventory Sho

The Financial Impact

Amazon vendor chargebacks and shortages can significantly affect your bottom line.

A study revealed that chargebacks and shortages amounted to $13 billion across 2020 and 2021, impacting vendors’ profitability.

Vendors typically see fees averaging between 4% to 18% of their shipped costs, directly cutting into profit margins.

How Eva Commerce Can Help

Eva Commerce is dedicated to helping brands achieve profitable growth on Amazon and other marketplaces. Here’s how Eva’s AI-powered platform and expert support can transform your business:

  1. Comprehensive Analysis: Eva’s platform integrates inventory levels, conversion rates, and profitability metrics to provide a holistic view of your business.
  2. Proactive Management: Our experts analyze data to determine the best actions for your advertising campaigns, ensuring maximum efficiency and ROI.
  3. Industry Partnerships: As an Amazon Advanced Partner and Walmart Strategic Solution Partner, Eva collaborates with industry giants like TikTok, eBay, Shopify, Google, Meta, Wayfair, and Faire.

Let us take your Amazon business to the next level. Book a free consultation with Eva Commerce.

Here's A Screenshot Of Eva Commerces Ai Powered Dashboard Displaying Key Metrics And Analytics

Effective Strategies for Chargeback and Shortage Management

  1. Understand the Root Causes: Identifying the main reasons for chargebacks and shortages is the first step. Common causes include misaligned shipment information and labeling errors.
  2. Implement Best Practices: Ensure accurate and complete Advanced Shipment Notices (ASN) and maintain proper labeling standards.
  3. Leverage Technology: Utilize platforms like Eva Commerce to automate and streamline compliance processes.
  4. Regular Audits: Conduct regular audits to identify and rectify potential issues before they result in chargebacks or shortages.
  5. Proactive Dispute Management: Develop a robust process for disputing erroneous chargebacks and shortages promptly.
Here's A Diagram Showing The Process Of Identifying Auditing And Disputing


What are Amazon chargebacks?

Chargebacks are fees imposed by Amazon for non-compliance with their requirements, such as late shipments or incorrect labeling.

How can I prevent chargebacks?

Preventing chargebacks involves understanding the root causes and implementing best practices, including accurate ASNs and proper labeling.

What are inventory shortages?

Inventory shortages occur when there is a discrepancy between the quantity shipped and the quantity received by Amazon.

How does Eva Commerce help with chargebacks?

Eva Commerce’s platform analyzes data to identify issues and provides proactive management to minimize chargebacks.

What is the look-back period for recovering shortages?

The look-back period for recovering shortages can extend up to five years.

Can I dispute chargebacks?

Yes, but chargebacks must typically be disputed within 30 days of the charge being imposed.

What documentation is needed for disputing shortages?

Documentation such as shipment records and inventory logs can be helpful, but Eva Commerce pulls relevant data directly from Amazon to support disputes.

How long does it take to recover funds from shortages?

The recovery time can vary, with initial disputes resolved within 30 to 60 days, but more complex cases may take longer.

What are the fees for using Eva Commerce’s services?

Eva Commerce charges a commission based on recovered funds, with a standard engagement fee and a two-phase commission structure.

How can I get started with Eva Commerce?

You can start by booking a free audit with Eva Commerce to assess your current situation and identify potential recovery opportunities.


Amazon vendor chargebacks and shortages can be a significant financial burden, but with the right strategies and tools, you can mitigate these costs and improve your profitability.

Eva Commerce offers a powerful AI-driven platform and expert support to help you navigate these challenges and achieve sustainable growth.

Ready to optimize your Amazon business? Book a free consultation with Eva Commerce today.


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