AMAZON ACCOUNT & CATALOG MANAGEMENT
Account Health
Is not Operational Overhead
It is the Foundation of Amazon Ranking
A suppressed listing loses rank. A stranded inventory triggers storage fees. A broken variation splits velocity signals. Eva monitors 9 account health metrics daily , 2 weekly , and delivers 4 structured monthly reports — before problems become crises.
THE PROBLEM
Most Amazon Account Problems Are Invisible Until They're Expensive
Suppressed listings don’t generate alerts — they simply disappear from search results. Stranded inventory accumulates fees silently. Flat file errors block new products from indexing. A broken parent-child relationship splits review velocity across ASINs. By the time most brands notice, rank has already eroded and recovery costs double what prevention would have.
WHAT EVA MANAGES
Three Service Pillars,
Every Task Specified, Every Timeline Defined
Eva Care Management covers every operational layer of your Amazon account — brand and category management, catalog and ASIN solutions, and continuous account performance monitoring. Every task below is included in the service.
01.
Brand & Category Management
Task
Completion Time
Brand Registry Enrollment
1 week
Brand & Manufacturer Change
7 business days
Trademark Issues
3 business days
Category Change / Browse Node Update
3 business days
02.
ASIN & Catalog Solutions
Task
Completion Time
Contribution Issues
5 business days
Parentage Creation
Immediate
Parentage Troubleshooting
3 business days
ASIN Merge
3 business days
Listing Reinstatement
7 business days
GTIN / UPC / GS1 Exemption
Immediate
GTIN / UPC / GS1 Changes
3 business days
New Product Upload Issues (up to 30 products)
3 business days
Flat File & Code Error Fixes (8572, 8541, etc.)
3 business days
SEO Reflection Issues
3 business days
Bincheck (excluding defective units)
3 business days
03.
Account & Performance Monitoring
Eva monitors your account on a structured daily, weekly, and monthly cadence —
not ad hoc. Every check has a defined scope and a defined delivery schedule.
Daily Checks
Weekly Checks
Monthly Reports
30 min / account
45 min / account
1.5 hr / report
- Feedback Manager
- Performance Notifications
- Stranded Inventory
- Suppressed Listings
- Pricing Control
- Ad Console Payment
- Home Page Warnings
- Buybox Control
- FBM Shipment
- Account Health
- Excess Inventory Review
- Unfulfillable Inventory Check
- Shipment Discrepancies
- A-Z Claims Review
- Voice of Customer (VOC)
- Inventory Performance Index
HOW EVA WORKS
Policy-compliant. Transparent. Case Training Included.
Every action Eva takes is executed in compliance with Amazon’s current policies — not workarounds that create new risk. Eva provides step-by-step guidance on opening and managing Amazon cases, and trains clients on case management best practices so internal teams understand the process, not just the outcome.
Task completion times depend on Amazon’s response speed and task complexity. Care management hours reflect the actual time spent by Eva’s team on each task — not estimated or padded figures. Clients know exactly what they are getting and when.
Case Studies
Morinaga
Scaling Amazon Growth Across US and Japan with Eva’s Unified Commerce System
- Amazon
Cricket
The Cricket Company Doubles Amazon Ad Sales While Improving Profitability with Eva’s Commerce Growth System
- Amazon
Happy Products
Scaling Amazon Revenue and Profit with Eva’s Growth System
- Amazon
Maelys
Scaling TikTok Shop Revenue While Increasing Shopify Conversion and Profitability
- TikTok
- Shopify
Perupima
Scaling Shopify Revenue and Conversion with Eva’s Conversion Intelligence
- Shopify
View All Case Studies
Hear from the brands growing
Eva helped us align our Amazon operations across the US and Japan into one system. By connecting advertising, content, and inventory, we gained better visibility and control over performance.
This allowed us to improve conversion, stabilize operations, and scale more efficiently across both markets.
Teruhiro Kawabe
Chief Marketing Officer
Eva brought structure and intelligence to our Amazon advertising. By combining AI-driven optimization with expert execution, we were able to double our ad sales within six months while maintaining strong return on spend.
Tina Fichera
VP of eCommerce, The Cricket Company
I see Eva as the system that connects demand, ranking, and conversion across Amazon, Shopify, and TikTok. Their combination of AI and expert operators has significantly increased our visibility while improving profitability.
Juliette Fasset
CEO, Happy Products Inc.
“Eva helped us turn TikTok into a real revenue engine, not just a content channel.
What changed was the structure. Creator activity became measurable, scalable, and directly tied to revenue.
We moved from unpredictable spikes to consistent growth.”
Beth Milligan
Operations Director, Drybar
Eva enabled us to unify Amazon advertising, data, and execution into one system. This allowed us to scale demand efficiently while maintaining strong control over profitability across markets.
Linda Vargova
Head of eCommerce, MyProtein
Proven Results Across the Eva Growth System
Real outcomes from brands using Eva across Amazon, Shopify, and TikTok
Across Channels
with Profit Focus
in 6 Months
Operational Costs
in 6 Months
Based on aggregated performance across Eva-managed brands
Frequently Asked Questions
What catalog errors does Eva fix?
Eva handles the full range of Amazon catalog technical errors — Error 8541 (matching conflict where a product conflicts with an existing listing), Error 8572 (GTIN/UPC mismatch), broken parent-child variation relationships, SEO reflection issues where listings don’t index correctly, contribution issues, and bincheck review for units not flagged as defective. Flat file errors across all product types are within scope, with completion typically within 7 business days depending on Amazon’s response.
What is included in daily account monitoring?
Every account receives a daily check covering 10 specific areas: Feedback Manager (seller feedback control), Performance Notification Control, Stranded Inventory Control, Suppressed Listings Control, Pricing Control, Ad Console Payment Issue Check, Home Page Warnings, Buybox Control, FBM Shipment Control, and Account Health Control. This takes approximately 30 minutes per account. All daily and weekly actions are compiled and delivered to clients as a weekly summary.
What does the monthly IPI review cover?
The Inventory Performance Index review examines in-stock rate, excess inventory levels, sell-through rate, and FBA fee and storage fee analysis. It is delivered on the first business day of the following month alongside the Shipment Discrepancies report, A-Z Claims review, and Voice of Customer analysis — four structured monthly reports in total, each taking approximately 1.5 hours to prepare.
How do task completion times work?
Task completion times reflect how long Amazon typically takes to process and resolve a given issue — not how long Eva takes to submit it. For example, Brand Registry Enrollment is completed within approximately 1 week because that is Amazon’s processing timeline. Care management hours indicate the actual time Eva’s team spends on each task. Both figures are contractually defined so clients know exactly what they are getting.
Does Eva handle listing reinstatement and appeals?
Yes. Listing reinstatement is a defined service with a 7-business-day completion window. Eva manages the full reinstatement process — identifying the root cause, drafting the Plan of Action or appeal documentation, and communicating with Amazon’s Performance Team until resolution. Account health notifications that could lead to suspension are caught and addressed during daily monitoring before they escalate.
Most account problems are invisible until they're expensive.
Eva catches them first.
Daily monitoring. Structured weekly summaries. Monthly reports on the first business day.
Every task defined. Every timeline committed to.
