Eva Answers / Shopify

Will My Business Address Show on My Shopify Store?

Answered by Hai Mag, Founder & CEO, Eva Commerce, with 20+ years in eCommerce transformation, marketplace optimization, and AI-driven automation.

Last reviewed: October 27, 2026

Short answer: Yes. Your Shopify store address is public: customers can see it on your store and policy pages, on packing slips and in the footer of your marketing emails. The address you gave Shopify to verify your account is not shown, and your billing address is a separate setting. If you work from home, Shopify suggests using a PO box or private mailbox as the store address, but check that it meets the legal rules for your business first.

Which address Shopify shows, and where

Address	Where you set it	Who sees it
Account verification address	Given when you open the Shopify account	Shopify only; used to verify your identity, not shared with customers
Store address	Settings > General > Store contact details > Store address	Public. Customers can see it on your store and policy pages, on packing slips, and in the footer of marketing emails by default
Billing address	Your Shopify billing settings	Appears on your Shopify bills; changing the store address does not change it

How to keep a home address private

Decide on a public business address. Shopify suggests renting a PO box or a private mailbox if you run the business from home. Check the address rules for your business and each policy first.
Update the store address. In Settings > General, open Store contact details, edit Store address and save. It must be in the same country as your business entity address.
Review your policies. Automated policies pull your store address into the contact information policy, so reread every published policy after the change.
Check emails and packing slips. Your store address is in the email footer by default and can show on packing slips, so send yourself a test and print a sample slip.
Use a business phone number too. Shopify recommends a dedicated business line or call forwarding so your personal number is not in your policies.

Exceptions

Marketing email law. In the U.S., the CAN-SPAM rule requires a valid physical postal address in commercial email: your current street address, a PO box accurately registered with USPS, or a private mailbox accurately registered with a commercial mail receiving agency.
Changing country. If you use Shopify Payments, Shopify Balance, Shopify Capital or Shopify Credit, you must deactivate them before you change your store’s country, and the change can affect fees, taxes and shipping.
Selling on TikTok Shop too. TikTok shows every U.S. seller’s business address on product pages. If you register with a home address there, tick the Certify checkbox so only part of it is shown.

How Eva handles this

Eva’s Shopify management starts with a 30-day foundation phase that audits the store, listings, pricing and operations, and the work covers store management and retention, including email. Eva’s Shopify FAQ also recommends that the brand keep administrative ownership of its Shopify and advertising accounts, so the store owner stays in control of settings like the store address.

Follow-up questions

Can I use a PO box as my Shopify store address?

Shopify suggests a PO box or a private mailbox, such as one from The UPS Store, if you do not want to share your home address. It also warns that some legal disclosures require a physical business address and do not accept PO boxes, and that a PO box might affect which apps you can use.

Does changing my store address change my billing address?

No. Shopify keeps them separate. The company name and address on your Shopify bills come from your billing address, so update that setting on its own if you need to.

Is the address I gave when I signed up shown to customers?

No. Shopify says the full legal name and business address you give to open the account are used to verify your identity and are not shared with customers. The public address is the one in Store contact details.

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