Amazon Reimbursements
Amazon FBA Reimbursement Services: Recover Lost Revenue
Amazon FBA reimbursement services identify eligible inventory, fee, shipment, and return discrepancies; validate evidence; submit claims; and track recoveries before applicable claim windows close.
How Eva runs the work
Eva runs managed ecommerce growth on Amazon, TikTok Shop, and Shopify. Senior brand and advertising managers own the account work; Eva technology helps them find the decisions that affect growth, profit, efficiency, and clarity.
Recovery work protects profit by finding money the brand has already earned but has not collected.
Eva-managed brands average 24% revenue growth in six months, with $6B+ in revenue driven across channels and $1.6B+ in ad spend optimized.
Where Revenue Disappears
Where FBA Brands Miss Recovery Opportunities
Unresolved Seller Central discrepancies can cost FBA sellers money they have already earned. Since November 1, 2024, Amazon proactively reimburses most lost and damaged warehouse inventory and customer return cases. Items that are not reimbursed automatically, and all removal claims, still need a manual claim, and each claim type has a window that closes (Amazon Seller Central announcement).
Lost or Damaged Inventory
Fee Overcharges
Incorrect storage, fulfillment, and referral fees applied at the wrong tier or dimension. These compound quietly across thousands of transactions.
Shipment Discrepancies
Mismatches between inbound shipped quantities and Amazon-received quantities. Gaps that go unreconciled become permanent losses.
Return Discrepancies
Customer refunds issued but inventory never restocked or reimbursed.
Eva Recovery Engine
A Structured Process That Catches What Amazon Misses
Eva does not wait for Amazon to surface discrepancies. A five-stage recovery engine runs continuously across your Seller Central data.
01.
Signal
Detection
Detect discrepancies across all Seller Central transaction data, inventory records, and fee history.
02.
AI + Expert
Validation
Every case validated by experienced analysts supported by AI-powered pattern recognition.
03.
Evidence
Packaging
Claim-ready documentation structured to meet Amazon’s submission requirements and maximize approval rates.
04.
Claim
Execution
Claims submitted and managed within Amazon’s systems. Fully compliant with Amazon’s Terms of Service.
05.
Recovery
Tracking
Open and closed claims tracked in real time with full financial reporting.
Why Eva Wins
Built Differently. Performs Differently.
Evidence Built for Amazon's Requirements
Each claim is packaged with the documentation Amazon’s reimbursement process asks for before it is submitted.
Human-Led AI Validation
AI accelerates detection. Experienced analysts verify every case before submission.
Claim Windows Checked from Day One
From onboarding, Eva reviews cases that are still inside Amazon’s current claim windows, so eligible claims can be filed before they expire.
Denied Claims Reopened
A denied claim is not a closed case. Eva re-disputes using a structured escalation methodology built from years of Amazon recovery expertise.
100% Audit Transparency
Complete visibility into every transaction reviewed, discrepancy flagged, and claim submitted.
Amazon TOS Compliant
All recovery activity is conducted within Amazon’s systems. Your account health is never at risk.
Transparent, Performance-Based Pricing
You Pay on Results. Nothing Else.
You pay only on successfully recovered funds. No setup fees. No monthly minimums. No subscription required.
Capability
Setup Fee
Monthly Minimum
Multiple Stores
Eva Commerce
None
None
Included
Industry Standard
Varies
Varies
Varies
Case Studies
Ninja
Scaling Across Europe with a Unified Commerce System: Shopify, Amazon, TikTok Shop, and Full-Funnel Advertising
- Amazon
- Walmart
Cricket
The Cricket Company Doubles Amazon Ad Sales While Improving Profitability with Eva’s Commerce Growth System
- Amazon
Happy Products
Scaling Amazon Revenue and Profit with Eva’s Growth System
- Amazon
Maelys
Scaling TikTok Shop Revenue While Increasing Shopify Conversion and Profitability
- TikTok
- Shopify
Perupima
Scaling Shopify Revenue and Conversion with Eva’s Conversion Intelligence
- Shopify
View All Case Studies
Hear from the brands growing
“Demand in Europe was never the problem. Things were just disconnected across markets and channels.
Eva helped us bring everything together. We got clearer visibility, made faster decisions, and used budgets better.
The best part was we didn’t have to start over when we moved into Walmart. Everything carried over and just worked.
We went from a scattered setup to something much more scalable.”
Anissa Bégin
Shark/Ninja Director of Marketplaces
Eva brought structure and intelligence to our Amazon advertising. By combining AI-driven optimization with expert execution, we were able to double our ad sales within six months while maintaining strong return on spend.
Tina Fichera
VP of eCommerce, The Cricket Company
I see Eva as the system that connects demand, ranking, and conversion across Amazon, Shopify, and TikTok. Their combination of AI and expert operators has significantly increased our visibility while improving profitability.
Juliette Fasset
CEO, Happy Products Inc.
Eva helped us move from a strong but spend-dependent Shopify business to a much more structured and efficient growth system.
By connecting TikTok Shop with our Shopify experience, we were able to capture demand more effectively and improve both conversion and profitability.
What stands out is the level of visibility. We now understand which products, content, and channels truly drive performance, and that has fundamentally changed how we scale.
Karlee V.
VP of eCommerce, Maelys
Choosing Eva was a game changer for us. Their expertise across performance marketing and conversion completely transformed how we operate.
We shifted from focusing on volume to building a system that prioritizes profitability and efficiency. Eva’s technology and team helped us scale with much greater control and confidence.
Salvattore Yaipén
Head of Ecommerce – Peru Pima
Proven Results Across the Eva Growth System
Real outcomes from brands using Eva across Amazon, Shopify, and TikTok
Across Channels
with Profit Focus
in 6 Months
Operational Costs
in 6 Months
Based on aggregated performance across Eva-managed brands
Frequently Asked Questions
What Do Amazon FBA Reimbursement Services Include?
Amazon is financially responsible for qualifying losses across inventory, fees, shipments, and returns. Eva identifies discrepancies, builds the documentation, and submits claims on your behalf.
How quickly can Eva start?
Initial audit completed within 48 hours of account connection. No commitment required to see results.
What are Amazon's current claim windows?
Amazon updated its FBA reimbursement claim windows on October 15, 2025. Lost or damaged items: within 60 days of the reported loss or damage. Customer returns: between 45 and 105 days after the customer refund or replacement. Lost removal orders: between 15 and 135 days from shipment creation. Damaged removal orders: within 120 days of the shipment delivery date. Re-evaluation requests: within 90 days of the initial claim (Amazon Seller Central announcement).
How does pricing work?
You pay only on recovered funds. No setup fees, no monthly fees, no subscription.
Can I connect more than one store?
Yes. Multiple Seller Central stores supported on a single account at no additional cost.
How far back does Eva audit?
Only as far back as Amazon’s claim windows allow. Most windows run from 60 to 135 days depending on the claim type, so Eva starts with the cases that are closest to expiring (Amazon’s current windows).
What reporting does Eva provide?
Real-time dashboards showing open cases, closed cases, amounts recovered, and financial impact by ASIN and category.
Is this Amazon TOS compliant?
Yes. All activity conducted within Amazon’s systems, fully aligned with Terms of Service.
Start With a Free Audit
Eva reviews your Seller Central data at no cost. See exactly what you are owed before making any commitment.