Amazon Reimbursements: Superior Success & Best Rates
Empower your Amazon business with unparalleled recovery rates, celebrated by the top 2 global Amazon sellers. Our 98% success benchmark, coupled with strategic partnerships with Amazon, ensures you receive the market’s best rates, comprehensive audits, and coverage across a wide array of case types. With dedicated specialists and transparent, real-time analytics, we offer the ultimate safeguard for your profits and a seamless path to financial recovery.
Make no mistake. Eva is the right partner for you
Avoid wasting money on costly Reimbursement Service companies or relying solely on internal resources for fund recovery. Internal teams may miss numerous reimbursement cases, while external providers often charge excessive commissions, sometimes exceeding 20%. With Eva’s advanced technology and exceptional service, be confident that all funds will be efficiently recovered at a fraction of the cost. Eva can typically reclaim 2% to 4% of revenues from Amazon.
Inbound Shipments
- NEW! Cancelled Shipments
- Lost Items During Shipment
Lost in Warehouse
- Inventory Recovery
- Reimbursement Adjustments
Damaged in Warehouse
- Reimbursement Adjustments
- Damaged in Transit
- Distributor Damages
Customer Returns
- Refunded But Not Returned
- Overpaid & Wrong Item Returns
- Replacement Issues
- Wrong Orders
Customer Service Issues
- 12 Reasons for Sellers
- Readjustments & Reconciliations
Pick and Pack & Storage Fees
- Overcharge Issues
- Fee Management & Calculations
Measurement Issue
- Remeasurement & Reimbursement
- Measurement Handling & Tracking
NEW! Outbound
- Case Management
- Adjustment of the Inventory
FBA Reimbursement Recovery
Services With Transparent Views
Get full visibility into your Amazon operations with user-friendly dashboards using real-time analytics to deliver critical insights & alerts about your cases on Amazon.
Store Level Visibility
Get a birds-eye view of your store’s historical sales & profit analytics, inventory health and advertising performance. Save hours of time compiling reports, avoid extra fees & optimize your operations in a few clicks.
Product Level Visibility
Get a detailed view of your ASIN’s historical sales & profit analytics, pricing adjustments, inventory health and advertising performance. Seamlessly calculate & monitor each product’s fees, expenses & costs in easy-to-understand dashboards.
Daily Sales Visibility
Eva analytics helps you easily visualize your daily sales, advertising & profit data. The platform uses this data along with demand, trends, category, seasonality & inventory levels to deliver next-best actions to increase revenue and profitability.
Operational Visibility
With Eva Analytics you get easily accessing insights on sales, profit, inventory, and advertising performance. It saves time, minimizes fees, and offers actionable data for revenue and profitability optimization
User-Friendly Dashboards
Get access to easy-to-understand dashboards & reports that provide clear reporting on reimbursement claims.
Straightforward Case Resolution
View a list of resolved cases by date, provider & by ASIN number. Easily export, sort & filter your financial data.
Filter By Value & Quantity
Determine which products you have are being reimbursed the most by both value & quantity.
Reimbursement Case Reason
You’ll see a pie chart on your reimbursement cases and you can check all your cases reason by reason.
Comprehensive Report Access:
Amazon FBA Reimbursement Cases
Easily visualize your data within Eva and export the reimbursement reports with the click of a button.
FBA Fee & Remeasurement Report
Analyze daily sales, advertising & profit data to identify top-selling ASINs & trends
Storage Fee Report
Easily generate advertising reports that quickly segment campaigns, portfolios & products
Shipment Reconciliation
& Lost Inbound Report
Quickly generate reports that filter ASINs by fulfillment type & status (inventory, pricing, buy box)
$6B+
Sales
Generated
$1.6B+
Ad Spend
Optimized
51%
Avg. Increase In
Profits
40%
Reduction In
Operational Costs
95%
Reduction In
Stockouts
Avoid Suspension Risks Eva Teams Operate in Amazon Countries
Avoid Amazon store suspensions due to VAs accessing from non-Amazon countries.
Eva’s teams are in countries with Amazon offices, mainly in the U.S.
As an Advanced partner, Eva uses Amazon APIs billions of times daily.
This strategic location and partnership minimize the risk of non-compliant access by VAs.
1
Connect Your Store to Eva
Seamlessly integrate your online store with Eva.
2
Get Your Free Audit
Reach out to us for your free audit.
3
Implementation
You submit one application. It only takes a few minutes.
Frequently Asked Questions
When selling on Amazon, your products can suffer damage or loss, and this isn’t limited to just within the warehouse. During shipment, your items can get lost or damaged, or you may encounter similar scenarios. In such cases, as per FBA policy, Amazon is responsible for the fate of these products. However, while Amazon does open reimbursement cases itself, this process can be both lengthy and may not always lead to resolution. Therefore, trained reimbursement managers and AI software are involved in opening, monitoring, and resolving these cases in the reimbursement department.
Once you apply for Eva, our reimbursement department will reach out to you and provide instructions about the process. During this process, you can also ask specific questions to the reimbursement manager assigned to you.
By the end of each month, only the amounts of successfully opened cases are calculated, and then added to your invoice separately according to reimbursement commission rate which is 11% . Apart from that, there is no subscription fee.
Yes, you can! Since stores are added on an account basis, you can add as many stores as you want.
Certainly, you can! Our reimbursement managers can offer comprehensive details through the reimbursement reports. Additionally, you can request specific reports related to reimbursement directly from the reimbursement managers.
Once you apply for the reimbursement service, we analyze your store and potential eligible cases. This process involves examining 18 months of data to ensure no opportunity for reimbursement is overlooked.
We utilize AI technology to track the cases. Under the supervision of reimbursement managers, we prioritize your needs and the requirements of the cases. Once approved, we maintain a list of them and send you reports.
Yes, you can! We offer a standalone option under our pricing page and it’s only 15% commission rate. However, opting for the reimbursement service along with the platform subscription provides significant advantages, as the reimbursement fee rate decreases to 11%.